FAQ

How long does shipping take?

Please note that our current delivery time is approximately 14 days.

Due to the current high popularity of our products, delivery times may be extended. We appreciate the tremendous interest and ask for your patience while we process your order. Our items are shipped directly from overseas. This way, we avoid intermediate storage and offer you fair prices.

Can I track my delivery?

Yes, depending on the shipping method, you will receive an email with your tracking number.

What types of products does Sevkad offer?

Sevkad offers a carefully curated collection of high-quality lifestyle products, including stylish fashion accessories and innovative household items. These products are designed to enrich everyday life and express personal style.

How can I ensure the quality of the products?

The quality of our products is guaranteed by strict selection criteria. Each product is selected based on materials, workmanship, and functionality to ensure it is both aesthetically pleasing and practical.

How can I place my order?

To place an order, select the products you want, add them to your shopping cart, and follow the checkout process. You can securely enter your payment and shipping information to complete the order.

Which payment methods are accepted?

We accept a variety of payment methods, including credit cards, debit cards, and major online payment services. This allows our customers to choose the payment method that's most convenient for them.

Is there a minimum order value?

No, there is no minimum order value. You can also place smaller orders with us.

Can I return or exchange my order?

Yes, we offer a return and exchange policy. Customers generally have 30 days to return or exchange products, provided the items are unused and in their original packaging.

How can I contact customer service?

Our customer service can be reached via the contact form on our website. Alternatively, you can contact us by email. We strive to respond to all inquiries within 24 hours.

Are there any discounts or special offers?

We occasionally offer discounts and special offers. To stay informed about current offers, we recommend subscribing to our newsletter or visiting our website regularly.

The website isn't working properly, what can I do?

Please try clearing your cache or using a different browser. If the problem persists, contact our support team.